Discovered a defect after purchase? The first findings and communications often shape your position.
Start with the facts
Record what you find and when you discovered the defect. Take photographs and keep relevant documents and correspondence. Where possible, avoid work that changes the original condition or removes important evidence.
Communicate deliberately
A prompt response matters, but rushed wording can create unnecessary disputes. Describe your findings clearly and distinguish facts from assumptions and expectations.
Choose the right route
Not every hidden defect calls for immediate litigation. Technical expertise, consultation and a well-founded proposal may be faster and more effective.
This publication provides general information and is not individual legal advice. Contact us for an assessment of your specific situation.